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We spend roughly sixty percent of our communication time listening, but we're not very good at it. We retain just twenty five percent of what we hear.
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The human voice: It's the instrument we all play. It's the most powerful sound in the world, probably. It's the only one that can start a war or say I love you. And yet many people have the experience that when they speak, people don't listen to them.
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Gossip. Speaking ill of somebody who's not present. Not a nice habit, and we know perfectly well the person gossiping, five minutes later, will be gossiping about us.
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Negativity. My mother, in the last years of her life, became very negative, and it's hard to listen. I remember one day, I said to her, It's October the first today, and she said, I know, isn't it dreadful?
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Complaining. Well, this is the national art of the UK. It's our national sport. We complain about the weather, about sport, about politics, about everything, but actually, complaining is viral misery. It's not spreading sunshine and lightness in the world.
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Embroidery, exaggeration. It demeans our language, actually, sometimes. For example, if I see something that really is awesome, what do I call it?
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Dogmatism. The confusion of facts with opinions.
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Honesty. Being true in what you say, being straight and clear.
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Absolute honesty may not be what we want. I mean, my goodness, you look ugly this morning. Perhaps that's not necessary.
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We vote for politicians with lower voices, it's true, because we associate depth with power and with authority.
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